Support

Need help with ExaCollab? Installation, configuration, troubleshooting or a question about how something works — we can help.

  • Installation and setup guidance
  • Questions about how a feature works
  • Bug reports and issue resolution
  • Configuration advice

General Enquiries

For partnerships, licensing, feedback or anything that is not a support question.

  • Licensing and pricing
  • Partnership and integration enquiries
  • Feature requests and product feedback
  • Press and media

What to tell us

The useful first message names the system, not the problem. What does it run on, who is permitted to change it today, and who would you like to be permitted to change it? That last answer is usually the one that decides whether ExaCollab is worth either of our time.

Onboarding is the honest part

Before any value appears you need a DEV environment and an implemented integration endpoint. That is real work, and it is the critical path — not an upsell we spring on you in month two. Ask us about it in the first conversation.